Tom Knowles
Technology
ChatGPT in hospitality could attract and manage customers
11 May 2023 by Tom Knowles
With artificial intelligence chatbots such as ChatGPT and Google Bard on the rise, here's how hospitality can use technology to attract and manage customers
Business
What is the metaverse and how can it be harnessed by hospitality?
08 June 2022 by Tom Knowles
In May hotel chain Millennium announced it was opening its fifth M Social hotel, its contemporary brand for millennials and creatives. There was just one key difference from its predecessors, however: this new resort wasn’t real.